TERMS AND CONDITIONS OF SALE
> SHIPPING AND DELIVERY
For each Order it is possible to buy from 12 to 60 bottles.
Shipping costs depend on the number of bottles purchased and the country and region of delivery.
Shipping costs include the COVID19 DISINFECTION protocol.
SHIPPING TIMES depend on the country and region of delivery:
5-7 working days for Italy, Austria, Belgium, France, Germany, Luxembourg, Netherlands, Spain, Denmark, Finland, Greece, Ireland, Portugal, United Kingdom, Sweden, Bulgaria, Cyprus, Estonia, Latvia, Lithuania, Malta, Poland, Czech Republic, Slovakia, Slovenia, Hungary and Romania;
For UNITED STATES two shipping methods are available (not for all states) : STANDARD and EXPRESS.
STANDARD SHIPPING (25-30 working days) for UNITED STATES: Alabama, Arkansas, Arizona, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Louisiana, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, Montana, North Carolina, North Dakota, Nebraska, New Hamshire, New Jersey, New Mexico, Nevada, New York, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Vermont Washington, Wisconsin, West Virginia, Wyoming, Haway, Alaska.
EXPRESS SHIPPING (8-10 working days) for UNITED STATES: Arizona, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Indiana, Iowa, Illinois, Louisiana, Kansas, Kentucky, Massachussets, Maryland, Maine, Michigan, Minnesota, Missouri, Montana, Nebraska, North Carolina, New Hampshire, New Jersey, New Mexico, New York, Nevada, Ohio, Oklaoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Washington, Wisconsin, West Virginia, Wyoming.
To track an order simply follow the instructions that you will receive by e-mail from our courier: from collection to delivery. Once an order has been placed it is no longer possible to change the shipping address. If the order has not yet been sent, you can correct or change the delivery address by contacting us by e-mail at firstname.lastname@example.org
> PRIVACY AND DATA PROTECTION
"La Lastra Shop" uses third-party tools for the processing of payments and has no contact with the payment data, such as credit card data, provided.
> PRODUCT RETURN
If for some reason one or more bottles should arrive damaged at your address, please contact us immediately at email@example.com and explain the extent of the damage. We will get back to you as soon as possible.
In case of damaged goods, we may request the return of the bottle(s) and the sending of a picture with the description of the damage by email in order to avoid similar inconveniences in the future.
In case of wine not to your liking and damaged goods you must follow the following procedure to be refunded:
- send by e-mail within and not later than 14 days from the receipt of the package the request for refund and the reason for it
- within and no later than 14 days following the communication of your intention to return the product, send the goods you wish to return to the address:
Az.Agr. La Lastra
St. della Befana 2/A 53100 Siena (SI)
Tuscany - Italy
> PAYMENT AND PRICING
On "La Lastra Shop" you can pay by credit card, including Paypal, Visa and Mastercard. All prices include VAT.
> CONTACT US
You can contact us by e-mail at firstname.lastname@example.org Always enter the order number in your request so you will surely get a faster response. You can call us on +39 0577 274868. Do not hesitate to write to us if you have any problems or doubts.